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The company SMAR s.r.o. performs installation and service of robotic technology, is also a sales representative of ABB, including complete project implementation, also deals with the rental of industrial robots and the supply of hardware for smart homes.

With this quality policy, we declare:

 

RELATION TO THE CUSTOMER

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  • We are a company strongly customer-oriented,

  • the goal of all our activities is always to meet all customer requirements for quality execution of orders,

  • we provide our services with the highest quality and speed to the full satisfaction of all our customers.

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RELATION TO THE COMPANY, THE MARKET

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  • All processes are provided in accordance with the valid legislative, health, hygienic, safety and ecological conditions, which are determined by the valid legislation of the Czech Republic,

  • the company provides the necessary support to ensure the operation of all processes, their measurement, monitoring and analysis in order to achieve planned results and continuous improvement.

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RELATION TO EMPLOYEES

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  • Each of our employees is convinced of the importance of quality for the company's prosperity and knows their responsibility and position in the quality management system, 

  • quality and responsible work of each employee is a guarantee of the company's success,        

  • we motivate employees to work without errors,

  • we create the conditions for the professional and professional growth of all employees,

  • employees are and remain the main bearers of our company's performance thanks to comprehensive training, continuous education and management support.

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RELATIONSHIP WITH EXTERNAL PROVIDERS

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  • All our external providers are able to deliver exactly according to our needs and specifications, we only want to have reliable and high-quality external providers - for this reason, we evaluate them, select them and work closely with them so that they meet the expectations not only of us, but also of our customers.

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RELATION TO THE QUALITY MANAGEMENT SYSTEM

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  • The company's management undertakes to regularly verify the functionality of the established quality management system according to the requirements of ČSN EN ISO 9001:2016.

  • All process outputs are monitored to ensure quality inputs to subsequent processes.

  • The company provides the necessary support to ensure the operation of all processes, their measurement, monitoring and analysis in order to achieve planned results and continuous improvement.

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CONSTANT IMPROVEMENT

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  • With this approved and announced quality policy, we undertake to constantly improve the efficiency of the established system. Changes in organization and management are aimed at improving the quality of our processes. We understand improvement as a constant and systematic process.

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